Shipping & Return Policies
ALL SALES ARE FINAL SALE
- As we are an independent business operation with sustainability in mind, we cannot accept returns, exchanges, or cancellations unless an item is damaged/faulty or an error is made on our part in fulfilling your order. We thank you for your understanding!
- If you receive a defective item or an incorrect item, please email daughtersofcaincommerce@gmail.com and we will address any order issues!
- Please make sure you are ordering the correct item in the correct size when you place your order to respect our 'All Sales Final' policy. All items include size charts in the product description to ensure you will be happy with your purchase!
SHIPPING
- Please allow an estimate of 3-6 weeks for order shipments once the merch drop has concluded (excluding weekends and holidays).
- 'Yard Sale' items will ship next business day, unless they include a 'made to order' item. In this case, your order will ship as soon as all items in the order are completed, and ready for shipment.
- When your order has shipped, you will receive tracking info via Shopify to the contact method submitted with your order (don't forget to input your email address AND phone number to receive your order confirmation and order notifications! Failing to include both your phone number and email address when placing your order, may result in not receiving order confirmation or shipping updates!)
- While it is our hope that all packages arrive at their intended destinations in a timely manner, sometimes carriers mishandle packages. We waive all responsibility once the package lands in the destination country as we do not have any jurisdiction or insight into local postal systems.
- International customers please note all national taxes and VAT are automatically included in the price of the product in accordance with your country’s local tax laws unless otherwise stated at check-out.
- Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. Our customer service team can help investigate or troubleshoot with our postal carrier partners, however it is ultimately the customer's responsibility to pursue any mishandling of packages with the postal carrier directly. The recipient is also responsible for all customs fees, taxes, and brokerage charges.
- While many orders make it through customs without issue, the customs agency in your country may require you to sign any required forms before receiving your package. It is the recipient's responsibility to check with their country's customs office to verify any fees as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees.
- If your package is seized by customs officials for any reason, we cannot issue a refund unless all products are returned to us in their original condition. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded. If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country's customs policies.
- Domestic (US) P.O. Box addresses ship with USPS tracking.
- Should any issues arise with domestic (US) orders shipped via USPS or UPS, once our fulfillment team has delivered the order to the local post office for shipment, the recipient is responsible for contacting their local post office if any issues arise to remedy the situation.
- The customer is responsible for submitting their address correctly when placing an order. If your package is returned to sender due to an incomplete address, we are happy to arrange for reshipment if we receive the package at our facility, if the customer would like to cover the cost of a second delivery attempt.
- We cannot be held responsible for stolen/missing packages. If the package is marked as delivered and has not yet arrived, the recipient is responsible for contacting the postal service to locate the package and remedy the situation or file a claim if needed.
- We will do our best to honor change of address requests after orders have been placed but cannot guarantee addresses can be updated for pre-existing orders.
- Purchasing an expedited shipping option will apply to how quickly your order is shipped once completed if it includes any 'made to order' items, purchasing expedited shipping does not apply to how quickly your order is made and ready for shipment.
- Please note all posters will ship separately in designated poster tubes to ensure the product arrives intact (even if you plan to purchase a poster as part of a larger order that includes additional items, you will be charged an additional cost for the poster shipping, and it will ship separately from your other order items!)