Shipping & Return Policies

ALL SALES ARE FINAL SALE

  • As we are a small operation, we cannot accept returns, exchanges, or cancellations unless something is damaged or we are at fault. We thank you for your understanding!
  • If for some reason you receive a defective item, or you receive an incorrect item, please email daughtersofcaincommerce@gmail.com and we will take care of you
  • Please make sure you are ordering the correct item in the correct size. All items have size charts included in the product description to ensure you will be happy with your purchase!

SHIPPING

  • Please allow an estimated 3-5 weeks for order shipments once the merch drop has concluded (excluding weekends and holidays). As soon as your order has shipped, you will receive tracking info via Shopify to whatever contact method was submitted with your order.
  • While it is our hope that all packages arrive at their intended destinations in a timely manner, sometimes carriers mishandle packages. We waive all responsibility once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems. 
  • International customers please note all national taxes and VAT are automatically included in the price of the product in accordance with your country’s local tax laws unless otherwise stated at check-out.
  • Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges.
  • While many orders make it through customs without issues, the customs agency in your country may require you to sign any required forms before receiving your package. It is the recipient's responsibility to check with their country's customs office to verify any fees as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees.
  • If your package is seized by customs officials for any reason whatsoever, we will not issue a refund unless all products are returned to us in their original condition. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded. If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country's customs policies.
  • Domestic (US) P.O. Box addresses ship with USPS tracking.
  • Should any issues arise with domestic (US) orders shipped via USPS, once our fulfillment team has delivered the order to the local post office for shipment, the recipient is responsible for contacting their local post office if any issues arise to remedy the situation.
  • The customer is responsible for submitting their address correctly when placing an order. If your package is returned to sender due to an incomplete address, we are happy to arrange for reshipment once we receive the package at our facility if the customer would like to cover the cost for a second delivery attempt.
  • We cannot be held responsible for stolen/missing packages. If the package is marked as delivered and has not yet arrived, the recipient is ultimately responsible for contacting the postal service to remedy the situation or file a claim.
  • We will do our best to honor change of address requests after orders have been placed but cannot guarantee addresses can be updated for pre-existing orders.